Staying Healthy In The Call Center Industry

With the rapidly increasing call center industry, more

and more people are engaged in countless hours of

grueling training and practicing on how to handle

calls, file reports, schedule personnel and inventory

checks, and more. With globalization, the different

call centers required shifts even during the graveyard

timeframe, which means that call center agents would

have to endure the normal sleeping hours working just

to be accommodate transaction calls from halfway

around the world. Staying healthy in the call center

industry is simple and defined into three simple key

words: coffee, cigarette, and alcohol. Coffee



With the long continuous hours in which the agent

endures sitting idly talking to a headset, it would

definitely cause the body to slow down and lessen the

person’s capability to circulate the blood within.

This causes a reflex action of yawning, which

signifies a greater need of oxygen in the respiratory

- cardiovascular area. It would also manifest a sense

of sleepiness.



As a result of this common phenomenon, coffee has been

one of the mainstays of the call center agents, and

personnel’s alike to combat sleepiness and degradation

of competent performance. Even if the direct effect of

coffee to the body is to keep us awake, there are

detrimental effects of too much coffee such as

possible kidney complications and dehydration.



Lessening the amount of coffee per day would also

lessen the amount of urged moments for the agent to go

to the bathroom. Furthermore, lessening of bone

density has been found on chronic coffee drinkers.



Cigarette:



Another avenue for stress release of agents in the

call center industry is by lighting up a cigarette or

two during break time or lunch hour. Many of these

agents claim that the habit of lighting up of a

cigarette during free time not only increases their

social sphere but also lessen their anxiety and work

related stressors.



However, we all know the negative effects of

cigarettes to the lungs and body of a smoker. For one,

the smoke coming from the cigarettes passes through

our respiratory system. This smoke is a combination of

impure particles which we allow to reach our lungs and

attach to our bronchioles. A gradual and significant

blocking of the smoke in the linings of the

bronchioles would lessen the amount of oxygen

exchanged between, which causes us to have difficulty

in breathing.



Alcohol



After work shift hours, one of the usual stress

release methods of agents is to go to the local

hangout place and have a round or two of alcoholic

drinks. This happens especially when salaries have

been doled out. However, when alcohol is excessively

ingested, could damage the liver. The liver is man’s

natural fat and alcohol synthesizer. An excessive

alcohol load on the liver to synthesize in frequency

may cause the liver to malfunction or lead to alcohol

induced cirrhosis.



These three things are the main culprits in lessening

the health status of call center agents. Staying

healthy in this concept would entail being able to say

no or lessen these three culprits. Staying in the call

center industry is technically a tedious and health

taxing job to undergo, especially due to the high

demand of work. Nevertheless, substitutes for these

may come on the form of healthy fruit juice, or any

other healthy food. It is a matter of initiative and

choice for one to stay healthy when faced with a